Order Cancellation / Return Policy

If you cancel and order that has not yet shipped there will be a 5% restocking fee.

Shipments refused by you the customer and returned back to ATS Diesel Performance will carry an automatic 20% restocking fee deducted from the total credit owed.

For returns A RMA (Return Merchandise Authorization) number is required.

  • Returns must be packaged securely in an outer carton
  • Do not write on the product packaging itself. Write only on the outer shipping carton.
  • Packages received without a Return Authorization Number written clearly on the outer carton will be refused credit and the package returned to sender.
  • Returnable items must be received by Sutherland Diesel Performance within 30 days of the product being received by you the customer. (determined by Tracking info)
  • Returned product must be in new, re-saleable condition, with all original boxes, packaging, parts, cables, manuals, etc.
  • Upon receipt, all returns will be inspected, and, at our discretion, a restocking fee of 20% will be assessed.
  • Original shipping charges will not be refunded.
  • Customer is responsible for shipping costs incurred to return products.

Some Circumstances in which credit will not be issued but not limited to:

  • Product has been installed and/or used
  • Product has been damaged from an attempt to be installed and/or used
  • Product is shipped back with out original box, manual and/or parts
  • Seal on electrical parts is broken
  • Product serial number does not match that of which was original shipped to buyer
  • Product is deemed not resell able by Sutherland Diesel Performance due to customers own actions in dealing with the product